FAQ
1. Can I customize logo and get free samples?
Yes, logo customization is supported. Stock blank samples are free, buyers only bear the shippingfreight. Custom printed samples with your own logo require sample charges.
2. What logo file formats do you accept?
AI, PDF, EPS vector files are preferred; high-definition JPG / PNG images are also acceptable. If youhave special font requirements, kindly inform us of the exact font name.
3. Do I need to pay mold fees for reorders?
No, we will permanently store your custom molds, no repeated mold charges for repeat orders.
4. What is your production lead time?
4-7 working days for in-stock blank goods; 10-15 working days for custom out-of-stock items, leadtime varies based on order quantity. Rush urgent orders are supported, contact us in advance forpriority arrangement.
5. Can you produce items based on my exclusive design?
OEM & ODM custom designs are welcome, you may send your design pictures or files. We canprovide legal design protection for your exclusive artwork if needed.
6. Can I select different matching accessories separately?
Yes, various hooks, buckles and matching lanyard accessories are available for independentselection as required.
7. Can I customize the width & size of lanyards and card holders?
All sizes are customizable, we support custom width, length for lanyards and custom dimensionsfor ID card holders, subject to your logo printing craft and pattern size.
8. Are you factory or trading company?
We are a direct manufacturing factory.
9. Will there be order discounts?
Reasonable bulk discounts are available for large orders and long-term regular customers.
10. How do you guarantee product quality?
We provide pre-production confirmation samples before mass manufacturing, and conduct fullfinal inspection before all shipments.
11. What products can I purchase from you?
Custom lanyards, ID card holders, personalized craft promotional gifts.
12. What advantages do you have over other suppliers?
We adopt premium raw materials, own stable mass production capacity, support flexible fullcustomization & rush orders, and provide complete one-stop custom service.
13. How to handle lanyard design drafts?
If you have ready logo files, send AI vector files for precise artwork production. Simple patterns canalso be processed from JPG pictures by our design team.
14. What are your payment terms?
30% TT deposit in advance for trial orders, balance 70% paid before shipment. Monthly accountpayment terms can be negotiated for long-term cooperative clients.
15. What shipping methods do you offer?
Multiple shipping options including FedEx, UPS air express, air freight and sea freight, specificdelivery schedules can be confirmed with our sales team.
